PRIVACY POLICY

Effective Date: 01/01/26

ANSWER247 (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI-powered voice agent services (“Services”).

By using ANSWER247, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

A. Information You Provide

We may collect the following information when you use our Services:

Name, business name, and contact details

Email address and phone number

Billing and payment information

Account login credentials

Information provided during onboarding or setup

B. Call and Communication Data

Because our Services involve AI-powered call handling, we may collect:

Call recordings and transcripts

Caller phone numbers and metadata

Messages, appointment details, and interaction history

C. Automatically Collected Information

When you use our website, we may collect:

IP address

Browser type and device information

Usage data and analytics

Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide, operate, and maintain our Services

Process payments and manage subscriptions

Improve AI performance and customer experience

Communicate with you regarding your account or service updates

Respond to customer support requests

Ensure security and prevent fraud

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share information with:

Service Providers: Third parties who help us operate our platform (payment processors, hosting providers, analytics tools)

Legal Requirements: When required by law, regulation, or legal process

Business Transfers: In connection with a merger, sale, or acquisition

4. DATA RETENTION

We retain your information only as long as necessary to:

Provide Services

Comply with legal obligations

Resolve disputes and enforce agreements

Call recordings and transcripts may be stored for service functionality and improvement unless otherwise requested.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

Access, update, or delete your personal information

Request a copy of your data

Opt out of certain communications

Request limitation of data processing

To exercise your rights, contact us using the information below.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enhance user experience

Analyze website traffic

Improve functionality

You can control cookies through your browser settings.

8. THIRD-PARTY SERVICES

Our Services may integrate with or rely on third-party tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. CHILDREN’S PRIVACY

ANSWER247 is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. AI AND AUTOMATED PROCESSING DISCLOSURE

Our platform uses artificial intelligence to:

Answer and route calls

Generate responses

Record and process conversations

By using our Services, you acknowledge and consent to interactions being handled and recorded by AI systems.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: [email protected]

Phone: 781-739-3132

By using ANSWER247, you acknowledge that you have read and understand this Privacy Policy.

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